FAQs

1. Do you have a concrete store?
No - we currently operate online only. We offer nationwide delivery.

2. Do you have a pick up and drop off option?
Based on your location, a pick up and drop off point may be arranged.
Please reach out to us over direct message or email to discuss whether or not this option may be available to you.

3. Can I try on an item before renting?
No - unfortunately as we do not have an in-store base, we recommend that you are familiar with the designer, style, size and fit before committing to renting the item.

4. What sizes do you stock?
We currently stock sizes UK6 - 16.
We are continuously expanding our stock and adding to each size range.
At the moment we have more stock available in certain sizes due to the fact that we are a small business starting out with limited resources.
We aim to build our stock equally across all size ranges as we grow our product range.

5. How do I rent?
Renting online has never been easier, simply;
Browse & Select: Browse our collection and choose an item that you wish to rent. Input your desired dates (we recommend to select a delivery date of 1 - 2 days before your event).
Full payment is made at time of booking.
Rent & Wear: Your item will be delivered right to your door on your chosen delivery date.
Embrace and enjoy your rental.
Return & Rotate: Shipping fee covers delivery to you only.
Simply go to your nearest An Post on your return date.
We look after dry cleaning and prepare the garment for its next rotation.

6. At what point is my card charged?
All payments are processed in full at the time of booking in order to secure the item for your chosen date.

7. What rental periods do you offer?
We offer 3 day, 5 day and 10 day rental options.
Please reach out to us over direct message or email to discuss extended rental periods.

8. How far in advance must I place my order?
Ideally, we recommend that you place your order a few weeks in advance of your event to secure the item for your date, and to avoid any issues that are more likely to occur with last minute bookings.
For last minute bookings, if the item is available on the calendar please place your order at least three working days before your event.
A pick up and drop off option is a better alternative for last minute bookings and may be available to you based on your location.
If you would like to enquire more about pick up and drop off options please reach out to us over direct message or email.

9. Can I rent more than one piece at once?
Yes, you can rent as many items as you like at once.

10. Do you sell any of your stock?
As we continue to grow our stock, we plan to sell our preloved pieces.
Please keep an eye on the 'preloved' section of our website if you have your heart set on a particular item.

11. What if the item doesn't fit or suit me?
As we do not have an in-store base available for you to try on items, we highly recommend that you are familiar with the designer, style, size and fit before committing to renting the item.
However, if you receive your item and there is an issue with sizing, please return the garment unworn within 24 hours and we can offer you full credit to the value of the initial rental item towards the booking of another item.

Delivery and Returns :

12. How does delivery and returns work?
Shipping fee is paid for at the time of booking.
Your item will be delivered right to your door on your chosen delivery date.
The shipping fee covers delivery.

To return simply go to your nearest An Post on your return date.
We look after dry cleaning and prepare the garment for its next rotation.

13. What happens if my item does not arrive on time?
We try our best to avoid issues with delivery and late arrivals always,
however just like any other online store that works with third party delivery services,
we cannot 100% guarantee that your item will arrive on time without any delays.
We use DPD and An Post for delivery services, once we have handed over a package to the courier, unfortunately delivery is no longer within our control.
If we have sent your item in line with the dates of your booking, we have done our best to ensure that the item reaches you on time without any delays.
Again - to avoid delivery issues, we recommend placing your order as far in advance as possible.
We do not take any responsibility for issues or delays incurred due to the fault of third party delivery services.
The customer bears the risk of delivery issues at the time of booking.
If in the unlikely event your package does not arrive on-time, we can offer you full credit to the value of the initial rental item towards the booking of another item. We cannot offer you a full refund if the issue was due to no fault of our own

14. Are there any late fees?
Yes, you will incur a charge of €20 per day late fee.
The reason for this, is that late returns may affect the person who has booked to rent the item after you.

15. Do you deliver outside of Ireland?
Unfortunately we do not offer delivery outside of Ireland.

Garment Care & Cleaning :

16. Do I need to wash or clean the item before returning it?
No - please do not attempt to wash or clean any item yourself.
We work with local dry cleaning experts who clean and care for our garments.

17. How are the items cleaned?
We want to ensure our items go out to the next renter as good as new.
We work with a local dry cleaners who look after the cleaning of all our garments.

18. What if the item gets damaged within my care?
Our rental service works on a trusting basis.
We trust that all of our customers will treat our items with the upmost care and respect to avoid damages at all times.
However, we are completely understanding of the fact that accidents happen, which is why we look after all minor repairable damage i.e: broken zip, simple stitch, loose buttons/sequins etc.
If the item is damaged beyond repair, lost or stolen the customer is liable to pay the current market value price of the item.

Refunds and Cancellation Policy :

19. Do you offer refunds?
In the unlikely event that your order cannot be fulfilled on our end due to a late return, or damage from previous renter we can offer you a full refund.
In the unlikely event that the order does not reach you on time due to delays with a third party courier service, we can offer you full credit to the value of the initial rental item towards the booking of another item.
We cannot offer you a full refund if the issue was due to no fault of our own.
The customer bears the risk of delivery issues at the time of booking, similar to shopping with any other online store.
To avoid issues with sizing and suitability, we highly recommend that you are familiar with the designer, style, size and fit before committing to renting the item. However if you receive the item and there is an issue with sizing we ask that you return the garment unworn within 24 hours and we can offer you full credit to the value of the initial rental item towards the booking of another item.
We cannot offer a full refund, due to the fact that we are a rental service and not a sales service, deciding the item is not for you, once you receive it, stops us from being able to rent the item to other possible renters within your booked timeframe.

20. What is your cancellation policy?
Cancellations made more than 10 days in advance of your rental date are fully refundable.
Cancellations made within 10 days of your rental date are not refundable however we can offer you full credit to the value of the initial rental item towards the booking of another item.